Below, you will find answers to frequently asked questions, as well as questions organized by category. If you can't find an answer to your question below please proceed to the Contact section.
How To: The first steps to get a game.
- How to buy a game
- What is Gameloft's refund policy?
- How do I buy a game from my carrier?
- How do I buy a game via Premium SMS?
- Is shopping on gameloft.com secure?
- How long should it take before I get my game?
- I deleted my game, can I download it again?
- My phone isn't listed; can I order the game for a different phone and use it on mine?
- The game that I want is not offered in my language, what can I do?
- My Country/Carrier isn't listed; can I leave a blank space, or put any other country?
- I can't download the game via WAP, can I download it to my PC and then transfer it to my phone?
- Why do I get an error message saying the transaction is not possible when I try to buy a game?
- When I install a game on my Motorola phone, it says that it may be limited. Is this normal?
- I have trouble downloading the game to my phone, what should I do?